// Solutions // Sales & Support
The AI-based sales tool that knows your customers' needs inside and out
Answer requests automatically, analyse prospects’ needs and serve existing customers faster — with an AI that knows your company. GDPR-compliant, hosted in Germany.
- Response time
- Minutes, not days
- Availability
- 24/7 · chat & phone
- Region
- eu-de · Frankfurt
// Sales
Gain a deep understanding of your target audience and find out which offer leads to higher conversion.
Stand out from the crowd with Mindverse Sales AI tools and become more visible to the customers you really want — tailored to your sales and research process.
AI company knowledge
The Mindverse sales tools are trained on your company’s products, prices and use cases — simplifying the entire sales process with AI.
Needs analysis
Enter the name of a target company — the AI researches extensive information from multiple sources and analyses what that company might need.
Exactly what your customer wants
The AI connects its research to your products: a complete evaluation of why product X and Y are interesting for this specific customer.
// Customer service
Transform your customer support and sales experience with AI chat and phone voice agents
Enable 24/7 customer interactions on your website, in separate chats or on the phone. The AI is trained on your company data and communicates in a human-like, dynamic way — no more training and managing huge service teams.
- Automatic classification of incoming requests
- Handover to staff including a conversation summary
- Voice agents for phone support
// Knowledge answers
Answers from your company knowledge — with source citations
Product details, terms, contracts: the AI answers customer and team questions straight from your knowledge bases and backs every answer with its source. No more digging through folders, wikis and inboxes.
- Semantic search across product data and documents
- A source citation for every answer — audit-proof
- Sharing scopes for confidential content
Wissensdatenbank
Unternehmenswissen
Produkthandbuch-2025.pdf
PDF · 214 Seiten · vor 2 Std
Vertriebsleitfaden.docx
DOCX · 36 Seiten · vor 1 Tag
intranet.firma.de
Website · 128 Unterseiten
// Response automation
Follow-ups, proposals and reports run automatically
With workflows you automate the steps between conversations: call notes from transcription, proposal drafts from templates, weekly pipeline reports — with human approval before anything reaches a customer.
- Scheduled workflows and CRM webhooks
- Meeting transcription: 60-minute call, 2-minute summary
- Human-in-the-loop before every send
Trigger
Neue E-Mail
Wissen
RAG-Suche
KI-Schritt
Antwort entwerfen
Freigabe
Human-in-the-Loop
// In depth
What AI really delivers in customer contact
Innovation through chatbots
Modern chat assistants handle customer requests in real time — not with boilerplate, but with answers from your company knowledge, in your tone of voice.
AI-powered feedback analysis
Customer interactions are evaluated systematically: the AI spots trends, recurring problems and sentiment early — your team reacts before things escalate.
Data protection and trust
Customer data is a matter of trust: GDPR-compliant processing, encryption and audit logs — details on our security page.
Visit security// Rollout
Smart integration: six steps to a successful AI rollout
How our customers bring AI into sales and customer service in a structured way — from goal-setting to continuous optimisation.
- 1
Define clear business goals
Which processes should run AI-assisted — first-response time, lead qualification, ticket volume? Set goals, define metrics.
- 2
Build a data infrastructure
Product data, price lists, FAQs and call guides land in structured knowledge bases — with sharing scopes and source references.
- 3
Collect relevant data
Historical requests and feedback flow in, so the AI knows your market’s typical concerns, objections and phrasing.
- 4
Choose the right AI tools
Chat, assistants, agents, workflows or voice — the right tool per process, all in one platform instead of five isolated tools.
- 5
Train your team thoroughly
Your team learns to work with the AI, not against it — with workshops, academy content and shared best-practice prompts.
- 6
Optimise continuously
Evaluations and feedback analysis show where answers need sharpening — the AI gets better every week.
Want guidance? Our AI workshops and custom AI projects get you there faster.
// Background
Why AI is fundamentally changing sales
Efficient sales processes through artificial intelligence
The strength of AI-powered lead generation lies in analysing large amounts of data in real time: behavioural patterns and preferences become visible before they are ever stated explicitly. The result is highly personalised outreach — from first contact to closing.
Automated customer care through AI
Sales reps spend less than a third of their working time actually selling. AI takes over repetitive tasks like data entry, email drafts and meeting prep — and gives that time back to your team.
The future of AI in sales
Whoever builds data quality, governance and team enablement today will sell faster than the competition tomorrow. With a sovereign platform from Germany, every customer interaction stays GDPR-compliant.
// FAQ
Frequently asked questions about AI in sales and customer service
How can AI support sales teams with lead generation?
How does AI help personalize sales outreach?
What are the benefits of AI for sales process automation?
How can AI automate customer service requests?
How can AI provide customer service around the clock?
Can AI software be integrated into existing CRM and sales systems?
How can AI improve customer satisfaction?
// Consultation
Book a consultation today and we'll show you what's possible.
Or start right away: try free for 7 days — GDPR-compliant, no credit card.
GDPR-COMPLIANT · SERVERS IN GERMANY · SOC 2 PROCESSES